Price Free
Category Apprenticeships
Published date 27/10/2016
Views 311
Country United Kingdom


This is an exciting opportunity to become part of the Moto Group and start your career as a Customer Service Apprentice. You will be working as part of a team to deliver an exceptional standard of customer service in a friendly, professional and efficient manner. The roles could be within the following stores within Moto - Costa, Arlo's or Burger King.



Customer Service



Deliver service with A SMILE



Deliver the highest levels of customer service in line with brand standards, ensuring customers are served in an efficient and friendly way



Address customer complaints in a calm manner and, in accordance with company procedures

Adhere to brand standards in line with personal appearance, personal hygiene and cleanliness



People



Assist with the training of new employees and internal trainees



Completion of personal training within the company timescale and to the company result requirement



Operational Standards



Understand and demonstrate brand knowledge through service and great product knowledge



Ensure that all areas of the unit and products are displayed in a clean, tidy and attractive way



Merchandise and rotate stock regularly in line with company procedures and brand standards



Cleaning and maintenance of the department in line with cleaning schedules



Maintain a safe working environment, complying with all statutory requirements for example; food hygiene regulations, Health & Safety at Work Act, trading standard legislation, fire regulations, gaming regulations, petroleum regulations



Financial Results



Seek to maximise the sales and profitability of the unit



Understand and adhere to the Cash Handling Procedures at all times



Achieve sales by up selling and offering linked products, side orders or larger portions demonstrating an understanding of company Key Performance Indicators (KPI’s)



Identifying opportunities to recommend new/alternative products and promotional deals to customers



Other information



This Apprenticeship is ROTA BASED with shifts being 7am to 11pm.



Training



The apprenticeship training is provided by First4Skills and is 100% work based learning. There is no need to worry about travelling to a college as all of our Area Trainers will visit you at your place of employment on a monthly basis.



The apprenticeship will be for a minimum of 12 months and will consist of an



NVQ

Technical Certificates

Functional Skills in Maths and English









Name: Janet Riley


     

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    Seller:


    Janet Riley

    Location: Kent, Whitstable, United Kingdom


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